Check the below in case you are encountering the following issues:
Direct Debit Membership payments are not being taken.
DDI Status shows active but not Payment not pulling into batch.
BACS file not being populated correctly.
DDIMembershipID is missing.
Direct Debit payment not created.
The cause of these issues can be a few things, here are a list of things to check:
Check the Membership Status, make sure it is Active.
Make sure in the Payment tab the Balance for that months instalment is less than zero.
Check that the Payment Type is Direct Debit under the Payer tab.
The Instalment date has to fall between the date used for loading payments into the batch via the Load Due Membership Payments option.
Check that there has not been any payments taken after this instalment date.
Check that the DDI status on the Payer tab and make sure it is one of the following: Active, New Sent, Conversion Sent, Account Moved.
The DDI Start Date in the Payer tab is in the past or is before the date of the instalment being loaded. This also cannot be blank.
Make sure the full amount of the membership has not been invoiced. You can see this in the payments summary for each membership by matching invoiced to total fees. If the membership has been invoiced for the full amount, check for any invoices that have an outstanding amount against them, these can be cancelled.
If you're still having issues after checking these, please reach out to us via the Digital Assistant and we can assist in finding the cause.