If you have the iATS integration set up and have noticed that a few payments have been missed during the overnight import, you can use a couple of library definitions to backdate the overnight sync and try to pull through the payments again.
Please follow the below steps to do this:
Click Admin, then click Library Definition.
Enter iATSStartDateOverride in the search bar.
Edit the definition to set the earliest date you want to backdate to.
The date format is yyyy-MM-dd HH:mm:ss, for example, 2023-01-30 00:00:00.
Enter iATSEndDateOverride in the search bar.
Edit the definition to set the latest date for the backdate.
You can use today's or tomorrow's date. Use the format yyyy-MM-dd HH:mm:ss, for example, 2023-02-01 23:59:59.
Once both library definitions are set, wait for the overnight sync to run again and try to pull through the missed payments.
After the import completes, review the imported payments to check for any duplicates. The import process should filter out duplicates automatically.
⚠️ Important: The dates entered in the library definitions won’t be cleared automatically. You will need to manually blank out these fields after the import, or the next overnight sync will continue using these dates.