If you are generating a BACS file from a batch and have noticed that there are payments missing in the file, this is likely to be caused by the transaction ref that is being generated for the payments.
It is also possible for this to happen if the payment has been manually entered to the batch. Manually entered payments will not contain the information required to link to any membership or pledge and generate the Direct Debit information.
If you have no manually entered payments in the batch, please reach out via the Digital Assistant and request to speak to an agent.