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Load a BACS rejections file to a batch

Learn how to upload a BACS rejections file and update payment records in your CRM batch after your bank returns rejected transactions.

Written by Cristiana Ghinea

When your BACS file has been processed by the bank, you might receive a rejections file listing payments that were rejected.

You can run this rejections file against the batch that generated the original BACS by following the steps below.

  1. Click Finance, then click Batches.

  2. Search for the relevant batch.

  3. Select BACS, then click BACS Rejections.

  4. Select the rejections file.

The system will remove any payments matching the rejections file and update pledges or memberships with the correct rejection status.

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