If any direct debits are not loading into the batch, see the list below for areas that will need checking:
Check that the membership status has not expired and has not been cancelled.
Check that the balance for the month's instalment is less than 0.
Check that the payment type is Direct Debit.
Check that the instalment date falls within the date range used to load payments into the batch.
Check that no payments have been taken after the instalment date.
Check that the DDI status is one of the following:
Active
New Sent
Conversion Sent
Account Moved
Check that the DDI start date is in the past or is on or before the instalment date being loaded.
Check that the full membership amount has not been invoiced.
Verify this by comparing the invoiced amount with the total fees amount in the membership payment summary.
If the membership has been invoiced for the full amount, check whether any invoices have an outstanding balance, as these invoices can be cancelled.