There are a few things that can cause salutations not being pulled from Preferences.
First, make sure that there is only one type of preference per contact.
To check this, the easiest way is to run a search.
In CRM Module, click Search.
On the Contact Preference tab, click the Preferences dropdown.
Select Type.
Click the filter for the yellow box and select Equals, then enter the name of the Preference it should use.
Click the dropdown and select At least X records.
In the yellow box, enter 2.
Select Add Exclude.
Under the Preferences tab, select Type.
In the yellow box filter, select Does not equal.
Enter the same Preference.
Once this is done, running the search will show you all the contacts that have multiples of the same Preference.
⚠️ Important: If you see multiples of the same Preference, you must delete them until there is only the one. This will stop the contacts and other contacts mailing from being loaded incorrectly.
The incorrect salutation can also be caused by duplicate address types showing on the contacts. Remove any duplicate address types from contacts where possible.
Some of these may not be able to be removed if they are being used on multiple contact records.
If you encounter addresses you can't remove, please reach out to us via the Digital Assistant and provide us with as many details as possible so we can investigate and assist.