If you are experiencing an additional line below address line 1 on your download letter this will down to address line 1 have a return line.
You will need to remove the return line in Access Charity CRM by following the steps below:
Select the Contact.
Click the Addresses tab.
Click Update Address.
Delete the extra line in the address.
If you are still experiencing issues after following the steps above, please reach out to us via the Digital Assistant and provide us with as many details as possible so we can investigate and assist.