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Delete Communication Purpose from a contact

It's possible to remove the purpose from a contact if they remove consent by following the steps in this article.

Written by Cristiana Ghinea

If a contact has removed consent to receive communications in a given manner for a given purpose you will need to update the purpose for the contact to show that consent has been removed.

📌Note: You are not able to delete the purpose as this is not inline with GDPR.

To update the consents on a Purpose:

  1. Find the contact record and click the Contact Preferences tab.

  2. Locate the Purposes sublist and click + Add.

    • This will allow you to add a new set of consents to the purposes.

  3. Select the new status against each communication method.

  4. Select the Purposes to record the new consents against.

  5. Click Save.

    • This will update the consents and purposes to show the new status.

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