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Set unsubscribe options for a Mailchimp mailing

Set up the unsubscribe options after a Mailchip mailing has gone out to block the entire channel or just a purpose.

Written by Cristiana Ghinea

When a mailing is sent via Mailchimp, the related contact may unsubscribe from your audience.

If this happens, Mailchimp will relay this unsubscription back to ourselves. We can decide what to do with this information by setting a rule against the mailing within Charity CRM.

To set unsubscribe options, follow the steps below:

  1. Click CRM, then click Mailings.

  2. Search for the mailing using the Quick Search field.

  3. Click the Third Party Email tab.

    • If this is not visible, click the three dot menu and then click Third party email to add it.

  4. Click Edit to edit the mailing.

  5. Click the drop-down box in the Unsubscribe Action section and select the action for the system to take.

After saving, any unsubscribes from this Mailchimp mailing will be processed using the option you selected.

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