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Error: 'Sorry, report not found'

Find out why you might see the ‘Sorry, report not found’ error and what steps to take to resolve it.

Written by Cristiana Ghinea

You may see the ‘Sorry, report not found’ error when you try to open a report that is no longer accessible. This can happen if the report has been deleted, moved, or if your permissions to run the report have changed.

What to check

  • Make sure the report name does not include any of these characters:
    ? ! / \ # & % { } < > [ ] ' . ( ) : +

  • Confirm the report still exists in the system.

  • Check your permissions to ensure you have access to run the report.

If you have checked all of the above and the report still cannot be accessed, please reach out to us via the Digital Assistant and provide us with as many details as possible so we can investigate and assist.

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