If the DDI status on a membership or pledge is incorrect, it can be changed following the steps below.
This can be the case if, for example, you've reactivated a membership after being cancelled but the status still reads 'Cancelled' and 'Awaiting Lodgement'.
Change a membership's DDI status
DDI details are stored against individual membership periods. To modify this within a membership:
Click Membership and locate the membership that needs modification.
Click the Payer tab.
Click Edit.
Make any changes required under the Direct Debit Instruction sublist.
Click Save.
Change a pledge's DDI status
To change a pledge's DDI status:
Click Finance, then Pledges.
Click the Account tab.
Click Edit.
Make any changes required under the Direct Debit Instruction sublist.
Click Save.
If you still have issues with the pledge not loading after checking the above, please reach out via the Digital Assistant and request to speak to an agent.